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These Startups Bridge the Digital Divide

The 20 startups selected for this year’s FinTech Forward Companies to Watch are helping banks replicate, and in some cases…

If You Haven’t Texted a Banking Chatbot Yet, You Will Soon

This is a banking chatbot, a software program that understands and responds to questions and commands about your bank account.…

This robot wants to have a chat about your bank account

“With chatbots, learning about our finances will be quicker, more convenient and, oddly, maybe a little more human.”

Banking on a little more conversation

“We’re rethinking, redefining and re-imagining how consumers interact with financial services. Our mission is to surprise and delight consumers —…

Siri’s legacy: How next-gen bots will change the way business gets done

The bot has helped Kasisto understand how consumers interact with banking systems, Gorelov said. “The most important thing to learn…

Banks urged to wait 2 or 3 years before offering bots to customers

Stay on the sidelines too long and businesses risk being devoured by startups and banks already providing a service to…

How we trained AI to be sexist

You’d never know from Jacqueline Feldman’s background that she’d become a passionate proponent of gender equality for artificial intelligence. She…

Rise of the bots: DBS to put virtual assistant in Facebook Messenger

Singapore’s DBS is rolling out conversational AI technology that will allow customers to manage their money and make payments in…

How the makers of Siri are changing retail banking in India

What sets it apart from other attempts at integrating digital platforms is the use of artificial intelligence-powered chatbots as virtual…

How Bots Can Connect Banks and Millennials

That’s the future a handful of banks and fintech startups are envisioning as they look to be on the forefront…