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### [Behind the Idea: Emirates NBD – What it takes to deliver an industry leading digital lifestyle bank](https://thefintechtimes.com/behind-the-idea-emirates-nbd/)

### [Far from changing banking, chatbots aren’t keeping up with call volumes in the COVID-19 era](https://tearsheet.co/artificial-intelligence/far-from-changing-banking-chatbots-arent-keeping-up-with-call-volumes-in-the-covid-19-era/)

### [Chatbots to the Rescue: How Conversational AI Will Save Call Centers](https://thefinancialbrand.com/97111/chatbots-conversational-ai-bank-call-centers-mobile-banking/)

### [Tech Focus: Do chatbots have a long-term future after COVID-19 bump?](https://bankinnovation.net/allposts/biz-lines/retail/tech-focus-do-chatbots-have-a-long-term-future-after-covid-19-bump/)

### [Bank chatbots work coronavirus into the conversation](https://www.americanbanker.com/news/bank-chatbots-work-coronavirus-into-the-conversation)

### [Viewing the COVID-19 Crisis From a New Vantage Point](https://www.bankdirector.com/issues/technology/viewing-the-covid-19-crisis-from-a-new-vantage-point/)

### [Banks retool customer service in the scramble for PPP loans](https://bankinnovation.net/allposts/biz-lines/lending/banks-retool-customer-service-in-the-scramble-for-ppp-loans/)

### [How to Fortify Stressed-Out Contact Centers as Credit Woes Mount](https://thefinancialbrand.com/94709/consumer-credit-contact-call-center-cloud-chatbot-live-chat-covid-coronavirus/)

### [AI for Payment Optimization: Current Practices and Use Cases](https://www.paymentsjournal.com/ai-for-payment-optimization-current-practices-and-use-cases/)

### [7 real examples of brands and businesses using chatbots to gain an edge](https://www.businessinsider.com/business-chatbot-examples)