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Since its launch in 2017, Liv. - the UAE’s first digital-only bank - has been at the forefront of offering differentiated digital experiences by focusing on lifestyle banking for millennials. Liv.'s virtual assistant, Olivia, offers a perfect mix of AI-powered conversations and seamless live-chat handoff. This combination enabled Liv. to experience high customer satisfaction as it continue to be one of the fastest growing banks in the region.

**Watch Kasisto, Liv. and Freshworks' panel discussion as we dive deeper into:**

- What differentiates Liv's customer experience and servicing strategy?
- Why was it important to offer both a virtual assistant and live chat support?
- What does success look like?
- How does KAI + Freshworks support Liv.’s vision as a digital first bank
- What's next for Olivia?