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Meet Enbi, an AI-powered member of the Nedbank Contact Centre Team: How Nedbank has reduced live chat volumes by more than 70% while increasing client satisfaction

This case study explores the ways in which Nedbank is successfully using Kasisto’s conversational artificial intelligence (AI) to improve the…

The Bridge Between Self-Service and Employee Assisted Channels

How Gabby Helped First Financial Bank Grow Accounts and Retain Customers – This case study will explore how the bank successfully…

Member Engagement that Drives Profitability: Meriwest ‘Scout’ users revealed 30% more profitability than average digital banking users

Meriwest, was faced with the challenges of traditional customer service methods that were impacting operational efficiency and member satisfaction. Realizing…

A Kasisto & VeraBank Case Study: Enhancing Customer Service and Efficiency with a KAI-Powered Digital Assistant

Creating a Digital Experience that Meets Modern Expectations – Read how VeraBank successfully launched a KAI-powered intelligent digital assistant to better…

A Digital Leader: How Standard Chartered Uses AI and a Virtual Assistant to Drive Customer Experiences

Read the full case study to learn about Standard Chartered Bank’s selection process, why Kasisto’s KAI was the chosen solution,…